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  1. From version 5.0.572.2 onwards, you may contact our Technical Support department via support@parkersoftware.com and request a password reset.
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      • As of this moment, ThinkAutomation Studio does not currently include any features relating to SharePoint. This is/was a feature of ThinkAutomation 4, but due to the new architecture of ThinkAutomation Studio it has not currently been implemented.
        • Anyone have any tips/tricks they use to pull .eml files into an automation in TA5? it would be cool if I could call a new automation using the .eml file as the email source of the automation, but really I Just need to be able to put the text into a v...
          • Message sources from IMAP don't seem to be working. The email connects, but no messages are downloaded. When setting up the account as Pop3, the messages download. I'm on release 5.0.760.2
            • Hello, The search box in the Help viewer finds topics only when searching. Can it be changed or set to full index searching of all content in the Help Files? regards Edwin
              • I just installed TA5 on our Windows server. When i try to start the TA5 Service, it stops immediately. This is the 2nd installed, we run the limited demo before, which worked fine (using the build in database). Then we uninstalled it, to get a clear ...
                • Hello, If an error occurs, it would be useful to have an option to be able to click on an individual error from the explorer view by clicking on the source or automations and go to the error message whether it is in the Server Log/ Message Source Log...
                  • Hi Steven Things to try: In start menu Search "think automation" in file explorer Shift + right click -> start as administrator select the application -> app tools -> run as administrator If none of these options show, then the issue likely lies with...
                    • Hello, I have proposed automations for a number of customers where the customer's security standards do not allow it to run them through an external (TA hosting) party like me. In fact, they need an on-premise version of TA, but that will be too expe...
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                      • Concerns have been raised by one of our ThinkAutomation v4 customers around the permissions required by ThinkAutomation when configuring Modern Authentication. As this also applies and relates to ThinkAutomation Studio, I thought it best to create a ...
                        • I am looking for the option to delete messages from the message store after X days per message source. Is this option not available in 5? Is there a way to configure message store retention?
                          • It's possible to create message sources with get mails from nested folders?
                            • Hello, There is an easy way to convert XML to Json? (from attached file) and then store the data into MongoDB.
                              • Hello, I am currently working on a project where I extract fields from the subject line of an email message. The subject line doesn't load in the "Helper Message" box but I get around it by copying the subject text into the box itself. But in general...
                                • Hello, My messageStore suddenly did not show any messages, (no filter was on), see the screenshot I can't reproduce it so I'm just passing it to you to know. After restarting everything worked good again Edwin
                                  • Hello, I'm trying to insert new rows ( eg "records" ) into a Google Sheet via a (CDATA) ODBC Google Sheet DSN, but I keep on getting a "ERROR [HYC00] Optional feature not implemented From UpdateDatabase (Error)" I Can't find out if this is a system, ...
                                    • Hello, I am currently using Google sign-in for my Gmail "Message Source". Because I recently got an "authentication expired" error, I now want to use a separate Google "App Password" for TA instead of my "regular" password. But when I enter it via TA...
                                      • Hello, I have been using Thinkautomation 4.2 for a few years now, but only for some pretty simple tasks like processing emails from an IMAP connection, extracting data, setting variables and so forth. Now I need to receive an email and extract data f...
                                        • We wanted to know if TA will support Microsoft's Modern Authentication for an on-site Exchange server? If it does, are their recommendations on the set-up? Robert
                                          • The automation is to look for certain text in the body of an email and then perform an action. For some reason it will process an email that has a signature in it but if an email comes in without a sign off or signature at the bottom, the parser does...
                                            • Hi, I am trying to create an email that will go out to our clients as a reminder when an appointment is set up. Ideally I want this email to look like it has come from the user that they have been dealing with. Is there a way to has custom From email...
                                              • I have noticed this happening when I copy/paste IF Blocks and when I copy/paste automations. When my IF block has 'OR' condition, it is not showing as 'OR' (it is actually blank) when viewing the automation. When I click into the IF block to edit the...
                                                • I have a message source set up to pick up files from a specific folder. When sending a messages to the automation, the file "prints" but the pages are completely blank. Not sure if I'm missing something in the automation steps, or maybe the message s...
                                                  • Customer recently updating but get's this when launching: "Unable to set folder rights The path is not of a legal form"
                                                    • Teams Action is no longer working When you trigger the webhook in Team you receive an outgoing webhook error I have tried on 2 different Microsoft Tennents
                                                      • These statements may change and this post may not be updated promptly dated 2021-10-13
                                                      • Hello, there's a way to migrate Accounts and Trigger I have in an old Email2DB version 3.3.1361 ?
                                                        • Hi, I've just installed TA4 demo and imported some Accounts and Trigger from an old Email2DB v3.3. Accounts are not displayed correctly even if data is present.
                                                          • We have the TA5 services ALL running as a AD account with network access, but we cannot get any attachments or files to write to network shares. Is there documentation somewhere on how to achieve this? It is very important to us that we be able to wr...
                                                            • Starting last week all of my CRM "Get and Update" calls started to fail with different errors. when I went into the "Get CRM Entity" call I get a pop-up that tells me "No entity types returned. Please check your connection details" which I have and I...
                                                              • Hello everyone- I am admittedly very new to using the TA Report Designer, so I'm wondering if someone might be able to give me a bit of guidance as to whether it would be possible to dynamically populate lines in a table in a Report Template correspo...
                                                                • We use the case statement to do processing of files that will read through the file name. We currently use the "Contains" operator but that is causing issues where a file had been converted and the original extension is included in the file name. The...
                                                                  • I am parsing through a customer order that has been converted from PDF to text. Easy to extract fields all the way down to the order lines. I would like to create a JSON array to contain the line items as they are extracted. Although I can see how to...
                                                                    • In the previous version you could programmatically set an upload path for example upload docs into a subfolder by date This does not seem to be available anymore Further more, I have created a new folder and the system will not let me navigate up a f...
                                                                      • I have used save a package, but this saves a solution. Does this also save the Automations Library? If so, does it save a copy of all of the Automations in the library or only the ones used? If it does not save a copy of all of the Automation Library...
                                                                        • The system is stating that there is a new version available 5.0.640.2 If I click install the screen says
                                                                          • I have one data source that is throwing the error Object reference not set to an instance of an object. From GetMime Which pauses the process queue whenever it happens Can you help me understand what might be causing the error, and where to look to f...
                                                                            • I have an automation Which monitors a Teams Channel. It is working however every time the Teams chat references the automation it always displays “Sorry, there was a problem encountered with your request” Before displaying the data returned by TA Fro...
                                                                              • Any plans for a JSON Copy action? It's a bit cumbersome to extract fields into unique variables from one JSON structure when all they are needed for is to when create another JSON structure, particularly when there are multiple JSONs that have the da...
                                                                                • Can you elaborate on how TA5 will control the amount of concurrent processing of messages. In our environment, we may see a thousand or so messages pop into a mailbox (not the norm but can happen when related systems go offline for a bit and then cat...
                                                                                  • The following message shows when attempting to reference a .net dll. Customer mentions that they're able to add the reference, however it seems to happen fairly frequently. Will add more info as appropriate