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  1. From version 5.0.572.2 onwards, you may contact our Technical Support department via support@parkersoftware.com and request a password reset.
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      • As of this moment, ThinkAutomation Studio does not currently include any features relating to SharePoint. This is/was a feature of ThinkAutomation 4, but due to the new architecture of ThinkAutomation Studio it has not currently been implemented.
        • Hi there, I have set up the o365 action "Get/Update Contact" but when I try and lookup the contact using an email that I know is part of our organizational Contact list, the action does not return a result. Do you know if this is looking up personal ...
          • Hello We use a MySQL database as our CRM and import emails into it via TAv5 and, as with TAv4, we get all emails from our monitoring system get updated into our database without any returns and any emails sent in by customer showing nicely. An exampl...
            • Hi there, I am happy to test pre-releases but wanted to see if you guys could include a rollback option within the UI so that if we find it breaks something we can quickly go back to the latest official release. Thanks, Matt
              • Improvements Improvement: Added Ends With to Select Case action. Improvement: Added Create Extracted Fields From Text/Json option to automatically create multiple Extract Field actions from a given block of text or Json. Improvement: Web Form message...
                • How can I debug a script
                  • Hi I am on version 5.0.900, I was previously on a pre release version but had to revert to the latest stable release. I have an automation that uses case actions and this version does not seem to be able to process Dot notation (within the JsonValue ...
                    • Hello, I'm using the same Google Account sign-in across several automations so I thought it would be better to have just one central Google sign-in for everyone in a library automation, but I'm getting a "Sign_in "OAuth refresh failed for Google: not...
                      • Explain icons...
                      • How do you migrate your Message Store and configuration (Message Sources and Automations) between machines?
                        • What replaces Version 3's "Append PDF Attachment to Body for Parsing?" Thank you.
                          • Hello, I've built some generic automations and put them in my Automation Library to call them from other Automations. I just occasionally want to see in which automation I'm calling a particular Library Automation. Does anyone know how to do that or ...
                            • Ok silly question but potentially intersting feature - what's the purpose of group name in the Properties? I don't see a way to sort on Groups but it'd be kind of handy if we could.
                              • Is there a way with Think Automation to extract an attachment from an email and if it is a .zip file to unzip it to its individual files and save those to the file system? I wasn't able to locate a command to unzip a file but maybe I missed it.
                                • Just a tip regarding how calls with multiple variables can be implemented. In this example, we use the 'spirit' of key : value pairs to pass two variables containing strings and one variable containing a JSON record extracted from a table: NoteResult...
                                  • Good day, When using the "Convert CSV to HTML Table" operation is there a built in way to style the table? Thanks, Matt
                                    • I have a common data structure that enables bidirectional flows of order related information between various selling and sales management channels (Big Commerce, Amazon, EDI, PDF based orders <-> shipping system, CRM system). When an event occurs on ...
                                      • Is there a way to incorporate a login prior to accessing a TA5 Web Form? I had a look at the Oauth-> microsoft graph Action but I am not sure this can be incorporated into the Web Form Message source. For Example user navigates to a webform, complete...
                                        • It would be very helpful to be able to pass a CSV or JSON array to a field in a webform field that is a pull down list (or radio button).
                                          • Hello Wondering what others do with regards to when updating a database when that database is offline overnight for an hour running its backup? My scenario is that, as a 24\7 IT Company, we have emails constantly incoming throughout the night and wou...
                                            • Hello, I'm trying to insert an entire csv file into a google spreadsheet via the google API and I'm not sure how to get the correct (array) format The Google API needs this format for an array: "values": [ ["Data", "Name","Mark"], ["blabla", "John","...
                                              • When ThinkAutomation 5 connections to Office 365 mailboxes it requested the following scopes via an OAuth request aginst an Azure AppRegistration named ThinkAutomation
                                                • Hello, It is sometimes difficult to understand an Automation if you have made it a while ago. But it is even more difficult for others to understand what you have made. We do document what and why happens in the Automation, but to my knowledge that i...
                                                  • What is the correct way to replace with a newline? I have tried the below and '\n' and these do not work Thanks, Matt
                                                    • Hi, I am moving servers and need to move ThinkAutomation on the new server. Is there any guides on what needs done? Thanks
                                                      • Hello We are trying to do a lookup of a database that worked fine in TAv4 but now does not. I have attempted to transpose what was in TAv4: Lookup Field , Database Connection String Provider=MSDASQL.1;Persist Security Info=False;Extended Properties="...
                                                        • We use the case statement to do processing of files that will read through the file name. We currently use the "Contains" operator but that is causing issues where a file had been converted and the original extension is included in the file name. The...
                                                          • When working with HTTP post in the automation window, the visible portion that stands out is the reference to the Response Status code variable. If the POST is made to retrieve some data from the 3rd party system it would make more sense to show the ...
                                                            • Is there a place to add constants for Library actions or will they pickup on the Solution constants? Currently I am hardcoding them into the library Action as a variable but would like to see if I should do this another way. Thanks!
                                                              • Fixes Fix: Fixed issue with Run A Report action. The report designer crashed if an external Excel or CSV data source was added. Fix: Fixed issue with IMAP Message Source not reading new messages after first run when connected to certain IMAP servers....
                                                                • Currently Think Automation is using an unsupported version of the .Net Framework (4.7), when is this going to be addressed. When will ThinkAutomation be recompiled to a supported framework as this now sits out site legal compliance for a lot of custo...
                                                                  • Hi there, I am using the JsonValue inline function to merge values (returned from library automations) into email templates and when I press save i get the warning:
                                                                    • Hi TA team, It would be nice to have the option to unescape json, there are cases where other systems (Mailchimp webhooks for example) send escaped JSON that can not be parsed by the "Read JSON" action, having an "Unescape JSON" operation would be ve...
                                                                      • Hi I created an API message source in ThinkAutomation V5 5.0.898.2, I then set the form action to the Web API URL shown on the Message Source properties. When I submit the form I receive a 401 unauthorized error. Allowed origins is blank. When I swit...
                                                                        • Hi It seems think Automation V5 does not correctly handle JSON arrays like the below: { "tags": [ "%merge_variable1%", "%merge_variable2%", "%merge_variable3%" ] } When using the Create JSON action, think automation will parse the JSON but the "Set t...
                                                                          • Hi there, Is this possible? I have tried to get it to work to no avail. I don't think TA web api can respond correctly to this, meaning that Trello will not accept the TA web API as a callback url. https://developer.atlassian.com/cloud/trello/guides/...
                                                                            • Hello, I'm getting the error message: 2022-11-28 09:55:25 Info : Failed to send to: addticket@autotask.net (StartTlsFailed 220 220 2.0.0 SMTP server ready) will retry 4 for Automation O365 Helpdesk Automation. When Think Automation tries to process a...
                                                                              • Fixes Fix: Fixed issue with POP3 message source not downloading new messages when Delete Processed Messages not enabled. Fix: Fixed issue with Read JSON Document action not unescaping extracted paths. Fix: Fixed issue with Failover Server node config...
                                                                                • I have an JSON array and I would like to remove one of the objects. The path of the array is attachments[1]. Using the update json action with the remove path operation doesn't work. I can remove the individual properties within the array object usin...
                                                                                  • Hello, Is it possible or is there a workaround to set a " Static Scheduled" to once a week (on a specific day and time)? I want to set this to upload and/or send out weekly reports Edwin ps. I know I can do a Scheduled Send but that does not solve this
                                                                                    • Hello, I'm using the "Update Excel File" action to add csv values to different tabs in an EXCEL. A totals report sheet in this file shows the totals plus a graph I then want to generate a PDF of this sheet (via "Convert Document"), but that is not po...
                                                                                      • These statements may change and this post may not be updated promptly dated 2021-10-13