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Helper message disappearing

By Ollie A @olliea
    2021-07-20 11:55:05.018Z

    This issue is from a customer, I have adapted the below from their initial query:

    The customer is having an issue with non-JSON helper messages.
    From their observation, this seems to happen after the automation begins including JSON actions with JSON helper messages, but it's not certain.

    Essentially, any helper message entered into an Extract Field when attempting to Find & Extract, gets removed and replaced with {}

    As an example:

    Copying the email body (it seems as though ThinkAutomation Studio adds line breaks where there really is none but that’s a different issue)

    Your E-mail address

    customeremail@mail.com

    Your Name

    Generator Make

    Duro Max

    Model or Wattage

    XP10000HX

    Messages

    When pasting it into the Helper Message it looks like it is inserted correctly.
    However, ThinkAutomation almost immediately turns it into {}
    It doesn’t matter if you click Okay and reopen the action, or save & close the automation and reopen, then open, the action, the {} are still there and it is not possible to return to the helper message

    Pasting the helper message over the {}’s and also pasting between the {}’s does not seem to work either.

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