Helper message disappearing
This issue is from a customer, I have adapted the below from their initial query:
The customer is having an issue with non-JSON helper messages.
From their observation, this seems to happen after the automation begins including JSON actions with JSON helper messages, but it's not certain.
Essentially, any helper message entered into an Extract Field when attempting to Find & Extract, gets removed and replaced with {}
As an example:
Copying the email body (it seems as though ThinkAutomation Studio adds line breaks where there really is none but that’s a different issue)
Your E-mail address
Your Name
Generator Make
Duro Max
Model or Wattage
XP10000HX
Messages
When pasting it into the Helper Message it looks like it is inserted correctly.
However, ThinkAutomation almost immediately turns it into {}
It doesn’t matter if you click Okay and reopen the action, or save & close the automation and reopen, then open, the action, the {} are still there and it is not possible to return to the helper message
Pasting the helper message over the {}’s and also pasting between the {}’s does not seem to work either.