No internet connection
  1. Home
  2. Questions

Microsoft Team Action

By @fredfrag2021-06-29 14:28:25.580Z

I have an automation Which monitors a Teams Channel.

It is working however every time the Teams chat references the automation it always displays “Sorry, there was a problem encountered with your request” Before displaying the data returned by TA

From some research the 2 possible reasons are

  1. TA returning a 204 instead of 200
  2. TA returning incorrect JSON

Can you advise if this is a known error ?

Many thanks in advance

Solved in post #13, click to view
  • 13 replies
  1. L
    Liam @liam2021-06-30 13:43:48.011Z

    Can you save your solution to a package file and send over to our support desk please? support@parkersoftware.com
    We can then review the automation to get a better understanding of what is going on

    1. F@fredfrag2021-06-30 16:35:58.255Z

      I have sent this over

    2. L
      In reply tofredfrag:
      Liam @liam2021-07-02 13:55:43.206Z

      Do you continue to get the error when you restart the services?
      Speaking to some of my colleagues here, they also received the same error but it was resolved after restarting the services.

      1. L
        In reply tofredfrag:
        Liam @liam2021-07-26 09:33:47.146Z

        Hi Fred

        I assume the restart did not resolve the issue for you? Or did it resolve it temporarily?

        1. F@fredfrag2021-07-26 09:37:32.527Z

          No it made no difference

          1. LLiam @liam2021-07-26 09:40:07.385Z

            There is a newer build, 636. If you could update to this one and then let me know if you still have the issue.
            I will need to present it to the developers again.

            1. F@fredfrag2021-07-26 09:42:29.435Z

              No update to 636 is showing

              1. LLiam @liam2021-07-26 09:46:27.321Z

                Thanks
                That's my mistake 636 is a preview build.

                1. F@fredfrag2021-07-26 09:56:53.767Z

                  I enabled pre-release and upgraded.

                  The error still occurs

                  1. LLiam @liam2021-07-26 10:21:20.954Z

                    Hi fred

                    Can you make a new Teams message source, and create a new automation as part of that and then leave the automation as it is on creation and try it again?

                    I tested your configuration and I got the same issue as you, but when I made a new one, with just the default trigger setup, it works fine.
                    top is with your automation
                    bottom is with a new account and the default automation

                    ReplySolution
                    1. F@fredfrag2021-07-26 13:14:54.097Z

                      Looking at the example I was sending a message rather than using a return
                      Thanks for your help on this one

        2. Progress
        3. F
          @fredfrag2021-07-02 12:44:55.666Z

          Any update on this please ?

          1. F
            @fredfrag2021-07-25 10:36:31.013Zreplies tofredfrag:

            Any update on this please ?