Mails Struck in Inbox, TA5 Not Reading After Reset Sync Status
Hello, I have 73 emails struck in my inbox, even after resetting Sync Status multiple times, TA5 is not picking those messages. It is perfectly picking all new emails. Could you please help me to solve this issue?
Ollie A @olliea2022-06-16 13:58:36.833ZHello Dinesh, sorry to see you're having this particular issue.
The first and most simple step we generally recommend in this scenario is to try creating a new message source, and see if that solves the problem.
That said, I see the "Since" setting is set to December 2021, can you confirm that the emails that aren't being picked up are not older than that date?- DDinesh Velusamy @dvelusamy
That said, I see the "Since" setting is set to December 2021, can you confirm that the emails that aren't being picked up are not older than that date?
All 73 emails that got struck were send sent last week Mon 6/13/2022.
We generally recommend in this scenario to try creating a new message source and see if that solves the problem.
I will try, but why would we do that? If we have the function (Reset Sync Status) that does the job?
- DIn reply todvelusamy⬆:Dinesh Velusamy @dvelusamy
I agree. @olliea when can we expect permanent solution for this?
- Progresswith handling this problem
- Iisedwinr @isedwinr
I have the same problem. Recreating a source does not fix it for me.
- DDinesh Velusamy @dvelusamy
The workaround fixed the problem, but rather than recreating a new message source, I did duplicate the existing one and disabled the older one
- Iisedwinr @isedwinr
Yes, thanks, that works but is not the ideal solution because I do not know when I need to do this, I need a stable solution.
I think TA needs to solve the sync status for this
Thanks anyway