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  1. From version 5.0.572.2 onwards, you may contact our Technical Support department via support@parkersoftware.com and request a password reset.
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      • As of this moment, ThinkAutomation Studio does not currently include any features relating to SharePoint. This is/was a feature of ThinkAutomation 4, but due to the new architecture of ThinkAutomation Studio it has not currently been implemented.
        • The automation is to look for certain text in the body of an email and then perform an action. For some reason it will process an email that has a signature in it but if an email comes in without a sign off or signature at the bottom, the parser does...
          • Hello, There is an easy way to convert XML to Json? (from attached file) and then store the data into MongoDB.
            • Hi, I am trying to create an email that will go out to our clients as a reminder when an appointment is set up. Ideally I want this email to look like it has come from the user that they have been dealing with. Is there a way to has custom From email...
              • I have noticed this happening when I copy/paste IF Blocks and when I copy/paste automations. When my IF block has 'OR' condition, it is not showing as 'OR' (it is actually blank) when viewing the automation. When I click into the IF block to edit the...
                • Hello, I'm trying to insert new rows ( eg "records" ) into a Google Sheet via a (CDATA) ODBC Google Sheet DSN, but I keep on getting a "ERROR [HYC00] Optional feature not implemented From UpdateDatabase (Error)" I Can't find out if this is a system, ...
                  • I have a message source set up to pick up files from a specific folder. When sending a messages to the automation, the file "prints" but the pages are completely blank. Not sure if I'm missing something in the automation steps, or maybe the message s...
                    • Customer recently updating but get's this when launching: "Unable to set folder rights The path is not of a legal form"
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                      • Teams Action is no longer working When you trigger the webhook in Team you receive an outgoing webhook error I have tried on 2 different Microsoft Tennents
                        • These statements may change and this post may not be updated promptly dated 2021-10-13
                        • Hello, there's a way to migrate Accounts and Trigger I have in an old Email2DB version 3.3.1361 ?
                          • Hi, I've just installed TA4 demo and imported some Accounts and Trigger from an old Email2DB v3.3. Accounts are not displayed correctly even if data is present.
                            • We have the TA5 services ALL running as a AD account with network access, but we cannot get any attachments or files to write to network shares. Is there documentation somewhere on how to achieve this? It is very important to us that we be able to wr...
                              • Starting last week all of my CRM "Get and Update" calls started to fail with different errors. when I went into the "Get CRM Entity" call I get a pop-up that tells me "No entity types returned. Please check your connection details" which I have and I...
                                • Hello everyone- I am admittedly very new to using the TA Report Designer, so I'm wondering if someone might be able to give me a bit of guidance as to whether it would be possible to dynamically populate lines in a table in a Report Template correspo...
                                  • Concerns have been raised by one of our ThinkAutomation v4 customers around the permissions required by ThinkAutomation when configuring Modern Authentication. As this also applies and relates to ThinkAutomation Studio, I thought it best to create a ...
                                    • We use the case statement to do processing of files that will read through the file name. We currently use the "Contains" operator but that is causing issues where a file had been converted and the original extension is included in the file name. The...
                                      • I am parsing through a customer order that has been converted from PDF to text. Easy to extract fields all the way down to the order lines. I would like to create a JSON array to contain the line items as they are extracted. Although I can see how to...
                                        • In the previous version you could programmatically set an upload path for example upload docs into a subfolder by date This does not seem to be available anymore Further more, I have created a new folder and the system will not let me navigate up a f...
                                          • I have used save a package, but this saves a solution. Does this also save the Automations Library? If so, does it save a copy of all of the Automations in the library or only the ones used? If it does not save a copy of all of the Automation Library...
                                            • The system is stating that there is a new version available 5.0.640.2 If I click install the screen says
                                              • I have one data source that is throwing the error Object reference not set to an instance of an object. From GetMime Which pauses the process queue whenever it happens Can you help me understand what might be causing the error, and where to look to f...
                                                • I have an automation Which monitors a Teams Channel. It is working however every time the Teams chat references the automation it always displays “Sorry, there was a problem encountered with your request” Before displaying the data returned by TA Fro...
                                                  • Any plans for a JSON Copy action? It's a bit cumbersome to extract fields into unique variables from one JSON structure when all they are needed for is to when create another JSON structure, particularly when there are multiple JSONs that have the da...
                                                    • Can you elaborate on how TA5 will control the amount of concurrent processing of messages. In our environment, we may see a thousand or so messages pop into a mailbox (not the norm but can happen when related systems go offline for a bit and then cat...
                                                      • The following message shows when attempting to reference a .net dll. Customer mentions that they're able to add the reference, however it seems to happen fairly frequently. Will add more info as appropriate
                                                        • Hi All, I am looking for a way to create bulk TA triggers. I usually get 100+ triggers to create with 100 different folder paths. Appreciate if anyone can help me out on this. Thank you
                                                          • Having an issue with reordering lines in and around For..Next loops. The line numbers seem to be ok, but the display does not list the code in line number format. In the example, I was moving AdditionalCandidate = Call.. from above the For (line 30) ...
                                                            • Hi, I am new using thinkautomation studio, my app does not looks like the screen pictures on the website or in the youtube video, I am missing the message source button, is there a config that I am missing in order to see it? all I have is "New Autom...
                                                              • This issue is from a customer, I have adapted the below from their initial query: The customer is having an issue with non-JSON helper messages. From their observation, this seems to happen after the automation begins including JSON actions with JSON...
                                                                • Just a tip regarding how calls with multiple variables can be implemented. In this example, we use the 'spirit' of key : value pairs to pass two variables containing strings and one variable containing a JSON record extracted from a table: NoteResult...
                                                                  • Our new REST API returns a list of matching results as a JSON array. I need to walk through the array and pull certain key values. The For Each doesn't seem to support walking through the JSON. I have tried looping on a extract and using a counter fo...
                                                                    • This is an obscure usage case that results in a library couldn't load pop up message: Add Execute Script Add references (I'm adding Newtonsoft) Do not save script, just cancel out Add Execute Script Add same reference again On my system this results ...
                                                                      • If you find yourself getting an error message similar to this when attempting to connect to an Office 365 mailbox; Then you will need to either allow the user to have the permission to access apps that access data on the companies behalf within Azure...
                                                                        • If you are setting up the servers offline (no internet access) then you will need the following prerequisites installed on the server before you can install ThinkAutomation. .NET Framework 4.7 Webview2 Runtime Visual C++ 2015 32 bit
                                                                          • With the Send Email function, it seems that if you put valid html in as part of the body (%msg%), that portion does not get interpreted as part of the html as is seen as plain text. Just adding the variable seems to work, but it shows errors. Also, h...
                                                                            • Why do we use 'Remove from Incoming Message' option in TA ?
                                                                              • We utilize snippets to process attachments in TA4. With TA5 the closest thing would be the "Call Automation" action which seems more along the lines of sending to another trigger. The problem with that is we can only send one variable over from the t...
                                                                                • Hi On version 5 it appears to process all emails as plain text. Therefore as a scenario in HTML I may see WARD: maternity in plaintext I see WARD: maternity How can i extract until a carrage return or new line ? kind regards