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  1. From version 5.0.572.2 onwards, you may contact our Technical Support department via support@parkersoftware.com and request a password reset.
    • These guidelines and standards are not a comprehensive list of all rules. Parker software and its moderators reserve the right to lock, modify or remove posts and temporarily remove, block or ban users for any reason.
      • As of this moment, ThinkAutomation Studio does not currently include any features relating to SharePoint. This is/was a feature of ThinkAutomation 4, but due to the new architecture of ThinkAutomation Studio it has not currently been implemented.
        • Hi I created an API message source in ThinkAutomation V5 5.0.898.2, I then set the form action to the Web API URL shown on the Message Source properties. When I submit the form I receive a 401 unauthorized error. Allowed origins is blank. When I swit...
          • When ThinkAutomation 5 connections to Office 365 mailboxes it requested the following scopes via an OAuth request;
            • Hello, I'm getting the error message: 2022-11-28 09:55:25 Info : Failed to send to: addticket@autotask.net (StartTlsFailed 220 220 2.0.0 SMTP server ready) will retry 4 for Automation O365 Helpdesk Automation. When Think Automation tries to process a...
              • Hi there, Is this possible? I have tried to get it to work to no avail. I don't think TA web api can respond correctly to this, meaning that Trello will not accept the TA web API as a callback url. https://developer.atlassian.com/cloud/trello/guides/...
                • Fixes Fix: Fixed issue with POP3 message source not downloading new messages when Delete Processed Messages not enabled. Fix: Fixed issue with Read JSON Document action not unescaping extracted paths. Fix: Fixed issue with Failover Server node config...
                  • I have an JSON array and I would like to remove one of the objects. The path of the array is attachments[1]. Using the update json action with the remove path operation doesn't work. I can remove the individual properties within the array object usin...
                    • Currently Think Automation is using an unsupported version of the .Net Framework (4.7), when is this going to be addressed. When will ThinkAutomation be recompiled to a supported framework as this now sits out site legal compliance for a lot of custo...
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                      • Hello, Is it possible or is there a workaround to set a " Static Scheduled" to once a week (on a specific day and time)? I want to set this to upload and/or send out weekly reports Edwin ps. I know I can do a Scheduled Send but that does not solve this
                        • Hello, I'm using the "Update Excel File" action to add csv values to different tabs in an EXCEL. A totals report sheet in this file shows the totals plus a graph I then want to generate a PDF of this sheet (via "Convert Document"), but that is not po...
                          • Hello, Sometimes I don't want the "Message Source" to be stopped on a "Message Source" error but I just want to KNOW that an error has occurred. For example in the case of a (Google) authentication error such as "Could not refresh token. Token may ha...
                            • Hello I am trying to extract data from a Lookup From a Database so it gets imported into my Update a Database and i am unsure how to pull the result through. I am currently trying to migrate from v4 to v5 and as the Lookup From a Database is differen...
                              • We are using TA 4.3 and after a server reboot, all our accounts using O365 authentication have lost the actions within their triggers. We have restored the server from a backup from over a week ago, including data when it was in a fully working state...
                                • I have been experimenting with the web forms functionality. I find that if I have wait for return value enabled, that submitted forms go into the processing queue and have to take their turn to be processed. On a busy server, that can take minutes to...
                                  • Goodday, Not a big problem, just to inform: Not sure if it's this release but the HTML preview is flickering See this recording: https://drive.google.com/file/d/1fPnPFQGchS4TvxLYjDoZHqMlbdpFPW49/view regards, Edwin
                                    • Hi TA team, It would be nice to have the option to unescape json, there are cases where other systems (Mailchimp webhooks for example) send escaped JSON that can not be parsed by the "Read JSON" action, having an "Unescape JSON" operation would be ve...
                                      • Fixes Fix: Fixed issue with Create Office 365 Appointment action not replacing the start/end time values if %variable% replacements used. Fix: Fixed issue with Create Outlook MSG File action failing on certain mime text with non standard charset. Fix...
                                        • Hello all, I'm trying to use Regex (in this case) to convert phone numbers to the same format Matching works fine via "Text Operation-> Extract: Regex" but I would also like to use Regex REPLACE I want to use this to reformat/normalize phonenumbers l...
                                          • The minimum rights that are needed for the User assigned against your Mailbox for Office 365/Outlook.com/Exchange are as follows: User.Read Mail.ReadWrite Mail.ReadWrite.Shared Without these rights your authentication is likely to get a 403 Forbidden...
                                            • Hi there, Can you let me know what I am doing wrong here? thanks!
                                              • ThinkAutomation 5 Azure Setup Guide.pdf (924.98 KiB) If you want to deploy ThinkAutomation within the Azure Cloud, then please read our Azure Cloud Deployment Guide.
                                                • Trying to migrate to version 5. In v4 you could have one message source that could then be processed by multiple automations which checked against the subject line to see if they should run. Basically 1 message source could pass to multiple automatio...
                                                  • Is there a way to restart the message store configuration store process? Uninstalling and reinstalling doesn't seem to help. Removing the ThinkAutomation.NET folder doesn't seem to help. In the log, it just shows, and I cannot go into Studio to recon...
                                                    • Is there a way to remove all previous settings to reinstall? Uninstalling and reinstalling led to the old settings being there.
                                                      • Hi when I build the connection string and test it is successful. When I test in the database lookup it is successful and returns a result . When I run the automation the lookup fails with this error: Failed to open database using connection: provider...
                                                        • In TA5 The connection string builder requires that I choose a hard-coded provider. In TA4 this was less restrictive. For example a connection string that works fine in TA4 can not be built in TA5 due to the requirement that I choose the "DB2" drop do...
                                                          • New New: Added Get User Presence action for reading current presence information for one or more Office 365 users. New: Added new Message Source - Microsoft Graph Changes. This message source tracks changes for Microsoft Graph entities: Calendar Even...
                                                            • HI, I created a custom action and it is listed under custom action library on the custom action tab. How do I actually use the custom action in one of my automations? I might be missing it but I do not see it listed with all the predefined actions. T...
                                                              • Our Window's admin will update TA Studio overnight. They are not familiar with TA. Are there install instructions I can review with them? Is it necessary to shut down the services first? Will the services restart automatically? Is there some way for ...
                                                                • New New: Added Message Store REST API. See: ThinkAutomation Message Store REST API New: Added HubSpot OAuth type to providers list for OAuth Action. Improvements Improvement: The Execute A Database Command action can now execute scalar commands and y...
                                                                  • Studio - Message Sources There are 2 options - "Move Processed Messages to Folder: TRASH" and "Delete Processed Messages. I unseleced "Move Processed Messages" because I wanted the messages to stay in the "CircleK" folder. Today I looked and the "Del...
                                                                    • I have a SQL INSERT statement I am running which has an OUTPUT command to return the primary key of the data just inserted. The statement has been verified in SSMS and appears to succeed in TA5. However, I can't figure out how to get the returned val...
                                                                      • I'm trying to ProcessAttachments, the Attachment Count = 0 but the list actually shows there is one file "Centreport Site Hourly Report 2022-09-30 to 2022-09-30.csv (1.9KB)" Subsequently the attachment does not get processed.
                                                                        • Hi All, I'm attempting to parse a json file with just over 100K records. Think of it as a table with 20 columns x 100,000 entries. My end goal is to parse the records and either put them in an XLSX spreadsheet or dump them to database table. This can...
                                                                          • New New: Added Message Store REST API. See: ThinkAutomation Message Store REST API New: Added HubSpot OAuth type to providers list for OAuth Action. Improvements Improvement: The Execute A Database Command action can now execute scalar commands and y...
                                                                            • New The Extract Field action Extract Json Path now allows %variable% replacements to be used on the path. Added Extract: Regex option to Text Operation action for simple regex extraction of single or multiple matches from any text. When using the Aut...
                                                                              • Hi in TA4 there was the ability to disable an action, are there any plans to bring this back to TA5? This was extremely helpful when testing. The workaround I am using now in TA5 is to create an if condition of 0 = 1 (to make it fail on purpose and s...
                                                                                • I am trying to HTTP Get a webpage but whenever TA 5 reads the message body is just set as "Loading" because the middle of the page takes 1 second(maybe less) to load the content, and the GET catches the source of the page before the section loads. Pe...
                                                                                  • Hi, To be able to use a flow currently have to set a variable as %func%:JsonValue(value,path) first then use the IF actions on the newly assigned variable. It would be helpful if there were a way to use %func%:JsonValue(value,path) inside an IF actio...
                                                                                    • Hello Parker Community administrator....;) Can you add a new category to the community forum where TA and TA users can share their custom routines, scripts and Actions? See also @mark.carpenter 's question Sharing library routines regards, Edwin ps. ...
                                                                                      • These statements may change and this post may not be updated promptly dated 2021-10-13