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  1. From version 5.0.572.2 onwards, you may contact our Technical Support department via support@parkersoftware.com and request a password reset.
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      • As of this moment, ThinkAutomation Studio does not currently include any features relating to SharePoint. This is/was a feature of ThinkAutomation 4, but due to the new architecture of ThinkAutomation Studio it has not currently been implemented.
        • Fixes Fixed issue with Append PDF, Word & Text Attachments To Body For Parsing option on message source not working when the original incoming body was multipart. Fixed issue with Append PDF, Word & Text Attachments To Body For Parsing option on mess...
          • Hello, I am currently working on a project where I extract fields from the subject line of an email message. The subject line doesn't load in the "Helper Message" box but I get around it by copying the subject text into the box itself. But in general...
            • Hello, Instead of manually entering Smart-Host details every time in the "Send via" tab, it would be useful to be able to set Smart-Hosts by Solution, Automation and/or Action, including SMTP ports & SMTP ports. security. Suggestion for overrule/hier...
              • Anyone have any tips/tricks they use to pull .eml files into an automation in TA5? it would be cool if I could call a new automation using the .eml file as the email source of the automation, but really I Just need to be able to put the text into a v...
                • Hello, Sometimes I have to switch like a DJ to figure out some things, and it would be great to have the option to open one or more (message/log) views in separate (floating) windows. For instance to stack them next to eachother Edwin
                  • Hello, I know that not all (my) ideas are great ;) but I would like to know a status if ideas are or have been considered, noticed or, as final status, are not going to be built at all. For example, I added this topic Open Explorer, Message Source lo...
                    • Hi, I've just installed TA4 demo and imported some Accounts and Trigger from an old Email2DB v3.3. Accounts are not displayed correctly even if data is present.
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                      • New Features Added Set Message Store Folder action. Messages in the Message Store can now be organized into sub-folders below the Automation folder. Added Convert Image To Text action to convert image files and attachments to text using Optical Chara...
                        • Fixes Fixed issue with Append Text Attachments To Body option on message source not working when original incoming body was multipart. Fixed issue with viewing Sent Items in the Studio showing error when viewing the detail. Improvements The Extract F...
                          • Hello, I have 73 emails struck in my inbox, even after resetting Sync Status multiple times, TA5 is not picking those messages. It is perfectly picking all new emails. Could you please help me to solve this issue?
                            • Good day! I'm looping through JSON and using the Iteration count to select the relevant block for that member. If I hard code into the Extract Field, Extract from Json array[1].title[0] It returns the data expected but when using the iteration count...
                              • Good day, I am trying to compare a variable's uppercase value with the same variable's lowercase value to check if an Extracted field is numeric or not (using an IF block), but the equality comparison returns a Pass? I can use validation on the extra...
                                • Hello, My Distributed setup of TA5 has two message readers and message processors, I have sent 50 emails to test the flow. I have found that both node readers trying to sync the same 50 messages leading to an error when both of the nodes trying to mo...
                                  • Hi, i am using the Read Json action to query some statusinfo from my sophos firewall. But sometimes the request returns an error. This is not a problem, but i get an e-mail that the automation failed. I use the "assign status code to" and check the v...
                                    • Hi, I have a situation where the program I am using needs to send follow-up information back to the same automation (for further processing) after it has called the local API (and received a return value). I am wondering if I could use either the mes...
                                      • Fixes Fixed issue with CRM Actions error message in Studio when connect button clicked in some instances. Improvements When selecting a Message Source in the explorer - the Automation assigned to it is moved to the top of the Automations view along w...
                                        • New Features Added option to run a ThinkAutomation instance as a failover server for another instance. See Configuring A Failover Server in the help. Fixes Fixed issue with Reply To option on Send Email action changing the From address instead of jus...
                                          • Hi, I'm trying to parse Json data from the TA webhook where the data is received from Jotform and is in the format below: The "Extract from Json" Action doesn't recognize the structure, nor did I have any luck converting it using the "Read Json docum...
                                            • Hi there, When I use the web API and specify results=true, I still receive json text from think automation containing more than just the return result
                                              • This little gem dramatically reduces the number of JSON extracts required to reference and use a value from a JSON structure without requiring local variable space for each element. I have a number of early automations that are filled with local extr...
                                                • Good day, I am trying to use the O365 connection as a message source but the following error is happening. Office 365 (ERROR: Msg: One or more errors occurred.Inner exception message: Object reference not set to an instance of an object.Stack Trace: ...
                                                  • New Features Added option to run a ThinkAutomation instance as a failover server for another instance. See Configuring A Failover Server in the help. Fixes Fixed issue with Reply To option on Send Email action changing the From address instead of jus...
                                                    • Hi when I attempt to delete an automation I receive an access denied error. Thanks, Matt
                                                      • Hi are there any plans to add an action like this?
                                                        • New Features Added Online Automation Library. When viewing the Automation Library you can now browse Automations in the Online Library. The Online Library will contain sample Automations created by Parker Software and Automations created by other Thi...
                                                          • Hi in Thinkautomation v4 we could choose 0.5 minutes, V5 limits this to 1 minute. Can we get 0.5 minutes in V5?
                                                            • Hi when I build the connection string and test it is successful. When I test in the database lookup it is successful and returns a result . When I run the automation the lookup fails with this error: Failed to open database using connection: provider...
                                                              • Hi I can't seem to figure this out. Thanks, Matt
                                                                • Thought I'd pass along this little discovery. If you are implementing a UI with multiple webforms, I learned that global variables do not carry forward through the webform redirect. In my case I wish to pass along some SQL ids and other data to maint...
                                                                  • Customer mentions that when attempting to use any DB lookup actions on a DB2 DB, they get the following error: Customer also confirmed that they had the DB2 runtime client installed
                                                                    • New Features Added Embedded Value Store. Allows simple storage and retrieval of key/value pairs. Fixes Fixed issue with Move Incoming Message action not allowing you to select a folder when using Gmail message source. Fixed issue the For Each Comma S...
                                                                      • Has anyone else been succesful in getting %Msg_AttachmentCount% to show something other than zero? We've tried many, many ways and no matter what it always brings back a 0.
                                                                        • Ever since the most recent 5.0.815.2 update I've had out message sources stop reading mailboxes. This requires a server reboot to get them picking email up again. The message sources never get disabled, they just stop picking up email. Is there any w...
                                                                          • I had a couple of send emails result in DNS lookup failed errors (as shown in the SentItems table. I resubmitted and they flowed ok. Is there a way to confirm emails have sent successfully within TA or would I need to write an automation to query the...
                                                                            • How do we remove/cleanup items from the library in TA5?
                                                                              • I am curious what the 'red' is indicating in the 'x Messages Today, x Per Minute' line on the account card? We are using version 4 and just curious what action we should be taking when we see this is red and not black/grey which it is normally. See i...
                                                                                • New Features Added 'Is A Valid Email Address' for the If block condition check to check if the email address has a valid MX record. If you are sending emails to unknown recipients then you can use this to check the address is valid AND has a valid MX...
                                                                                  • I want to skip the rest of my foreach loop when certain conditions are met, like a continue statement would in scripting. Is there any way I can go about this, since labels can't be placed within loops anymore?
                                                                                    • Fixes Fixed issue with File Pickup message source where the reader did not initialize correctly (introduced in build 815).
                                                                                      • These statements may change and this post may not be updated promptly dated 2021-10-13